At Beauty-Grau, we’re committed to providing a smooth, stress-free experience from purchase to service redemption. Below are the key details regarding how your order is processed and how you can redeem your services.

Service Redemption

You can browse and purchase our full range of beauty and wellness services directly on our official website: https://beauty-grau.com.

• After a successful purchase, services can be redeemed at any of our store locations across Japan.
• Each e-coupon is valid for 14 days from the date of purchase.
• Please present your e-coupon to our staff at the time of your appointment.
• All services are subject to availability, so we recommend booking your appointment in advance.

Order Confirmation & Processing

• After placing your order, you’ll receive a confirmation email at the address used during checkout.
• Your order will be processed within 1–3 business days, and the e-coupon will be delivered via email.
• Didn’t receive it? Please check your spam or junk folder—or contact our support team for help.

Booking Your Appointment

To enjoy a seamless experience, we strongly recommend pre-booking your visit through our Contact Us page. This ensures your preferred time slot is reserved and helps avoid any delays at our store.

For any questions or assistance, feel free to get in touch with our customer support team. We're here to make every step—from purchase to pampering—easy and enjoyable.