At Beauty-Grau, we strive to provide exceptional service and ensure that you have a satisfying experience with us. That’s why we have the Beauty-Grau Promise—if you used a Beauty-Grau e-coupon before its promotional value expired and were dissatisfied with your experience, contact us within fourteen (14) days of usage, and we will work with you to make things right.

General Refund Policy

Unless otherwise stated in the Fine Print, you may request a refund within forty-eight (48) hours of purchase. After this period, all coupons purchased through Beauty-Grau are considered non-refundable, and all sales are final.

Refund Eligibility

You may be eligible for a refund within 48 hours under the following conditions:

• ✔ A valid reason is provided within the 48-hour timeframe
• ✔ The charge was fraudulent or unauthorized (supporting documents required)
• ✔ Exceptional circumstances are reviewed and approved by our team

Non-Refundable Scenarios

• Requests made after 48 hours of purchase
• Coupons that have been fully or partially redeemed
• Expired e-coupons that were not used within the validity period
• Refunds requested due to a change of mind or personal preference

How to Request a Refund

To request a refund, please contact our support team with the following:

• Your order number
• The email address used at checkout
• A brief explanation of the refund request
• Any supporting documentation (if applicable)

Submit your request through our Contact Us page or email us at info@beauty-grau.com. Approved refunds will be processed within 7–10 business days and credited to your original payment method.

Thank you for choosing Beauty-Grau. We’re committed to offering you a smooth, premium experience every time.